We're a team of Zendesk experts with a passion
for building customized, user-first experiences that scale.
Why We’re Different
Your Success Is Our Success
We take the time to understand what makes your agents tick and collaborate closely with your team throughout each project. We believe a project isn’t finished until our customers are fully trained and equipped to own the solution. We help you know what you don't know.
Unparalleled Zendesk Expertise
While other consultancies have basic Zendesk knowledge, Envoy combines true Zendesk expertise with in-depth knowledge of your business to craft a solution specific to your needs.
A Proven Track Record
With over 500 projects under our belt across all industries and company sizes, the Envoy team is equipped to handle even the most challenging and unique cases.
Our Services
Custom Help Center
Guide your customers with a beautifully branded, streamlined experience.
Technical Services
Optimize Zendesk for your team with data migration, custom apps, and integrations.
Additional
Services
Design a personalized program with our experts customized for your needs.
Read MoreWe help organizations create the best experiences with Zendesk.
“With Envoy’s mastery of Zendesk, they knew exactly what we would need and exceeded our expectations when it came to expanding our customer support strategies.”
- Jesse Marion, Manager of Customer Experience, Indochino
“We’ve worked with a lot of vendors implementing new projects and I have to tell you that working with Envoy was one of the best experiences I’ve had! Most of all, I enjoyed all of the support I received.”
- Nathan Hall, Director of Marketing & Operations, Trisports
“Our Envoy consultant was incredibly responsive and helpful in both her guidance and hands-on work. She truly developed an understanding of our flow and challenges to help us implement (and evolve) Zendesk. I can’t thank her enough for her partnership.”
- Angela Anastaskis, Senior Director of Operations, Nvoicepay
“We have complicated terminology and processes. Envoy did a great job working with us to understand those processes so that Zendesk could be customized to our needs.”
- Drew Gillett, Senior Sales & Marketing Manager, Guild Mortgage
“Smart. Patient. Kind. Amicable. Professional. The Envoy team represents Zendesk well
and works long and hard to please its customers.”
- Kathleen Lee, Planet DDS
“Envoy has been a great partner in helping to get us started. We couldn’t have done it without our Envoy engagement manager. Using Zendesk is like seeing the sunshine for the first time!”
- Bill Ameeri, Director of Information Services, Ontario Montclair School District
“Envoy is the best vendor I have worked with! Their patience and professionalism were much appreciated.”
- Chris Brooks, Contact Center Director, SHAG
“Envoy is the first partner I recommend every time for services.”
- Ryan Koch, Enterprise Account Executive, Zendesk
“Envoy’s guidance and due diligence helped launch an excellent Zendesk experience. We felt confident the systems were ready and that conversion would be complete.”
- Kathleen Lee, Planet DDS, Director of Customer Care
Customer Story Highlight
A Global Community Platform Creates Closer Ties to Its Customers
76% of customers prefer self-service help centers over other customer support channels. Not only can a great self-service experience boost satisfaction, but it can also reduce support costs, provide insight into customer issues and enable agents to spend time on the highest priority issues.
Given the benefits, it’s no surprise that a global networking organization wanted to support its rapid growth with a self-service support experience that would provide users with an intuitive, searchable interface and leadership with insight into user trends.