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Envoy is a team of Zendesk experts with a passion
for building user-first customer experiences that scale.
Why We’re Different
Your Success Is Our Success
We take the time to understand what makes your agents tick and collaborate closely with your team throughout each project. We believe a project isn’t finished until our customers are fully trained and equipped to own the solution.
Unparalleled Zendesk Expertise
While other consultancies have basic Zendesk knowledge, Envoy combines true Zendesk expertise with in-depth knowledge of your business to craft a solution specific to your needs.
A Proven Track Record
With over 500 projects under our belt across all industries and company sizes, the Envoy team is equipped to handle even the most challenging and unique cases.
Get up and running fast or update your existing implementation.Read More
Custom Help Center
Guide your customers with a beautifully branded, streamlined experience.
Optimize Zendesk for your team with data migration, custom apps, and integrations.
Design a personalized program with our experts customized for your needs.Read More
We help organizations create the best customer experiences with Zendesk.
“Our project with Envoy was the first time our team had encountered change with programs so it was especially intimidating, but Envoy made it a great experience and an easy process.”
- Director of Customer Relations
“I never once felt like we were de-prioritized or inferior to our Envoy consultant’s other clients. He was a true partner and this project would have been much less successful if it weren’t for him.”
- Director of Technical Project Management
“Our Envoy consultant was incredibly responsive and helpful in both her guidance and hands-on work. She truly developed an understanding of our flow and challenges to help us implement (and evolve) Zendesk. I can’t thank her enough for her partnership.”
- Angela Anastaskis, Senior Director of Operations, Nvoicepay
“We’ve worked with a lot of vendors implementing new projects and I have to tell you that working with Envoy was one of the best experiences I’ve had! Most of all, I enjoyed all of the support I received.”
- Director of Marketing & Operations, Trisports
“We have complicated terminology and processes. Envoy did a great job working with us to understand those processes so that Zendesk could be customized to our needs.”
- Drew Gillett, Senior Sales & Marketing Manager, Guild Mortgage
“Envoy has been a great partner in helping to get us started. We couldn’t have done it without our Envoy engagement manager. Using Zendesk is like seeing the sunshine for the first time!”
- Director of Information Services
“Envoy is the best vendor I have worked with! Their patience and professionalism were much appreciated.”
- Chris Brooks, Contact Center Director, SHAG
“Envoy is the first partner I recommend every time for services.”
- Account Executive, Zendesk
“Envoy’s guidance and due diligence helped launch an excellent Zendesk experience. We felt confident the systems were ready and that conversion would be complete.”
- Kathleen Lee, Planet DDS, Director of Customer Care
“I look forward to more projects and always enjoy working with Envoy. It’s hard to find vendor support that is both solution and execution oriented.”
- Marketing Automation Manager
“Working with Envoy allowed me to focus on writing good content and I didn’t have to worry about triggers, automation, or the configuration.”
- Director of Technical Project Management
“With Envoy’s help, I was able to focus on scaling my support organization while maintaining confidence that customers’ needs were being met.”
- Senior Support Manager
“Our Envoy consultant’s dedication to ensuring our Help Center was up and ready by the soft-launch, and his willingness to continue to spend time tracking down my concerns was truly appreciated. I felt like a valued partner.”
- Director of Technical Project Management at a Digital Health Startup
“Smart. Patient. Kind. Amicable. Professional. The Envoy team represents Zendesk well
and works long and hard to please its customers.”
- Kathleen Lee, Planet DDS
Customer Story Highlight
A Global Community Platform Creates Closer Ties to Its Customers
76% of customers prefer self-service help centers over other customer support channels. Not only can a great self-service experience boost satisfaction, but it can also reduce support costs, provide insight into customer issues and enable agents to spend time on the highest priority issues.
Given the benefits, it’s no surprise that a global networking organization wanted to support its rapid growth with a self-service support experience that would provide users with an intuitive, searchable interface and leadership with insight into user trends.