How CX Becomes A Competitive Advantage
Envoy helps tomorrow's industry leaders harness technology disruption today with tip-of-the-spear strategy, roadmap, and implementation services.
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OUR STORY
If there's one thing that our founder, Laura Ragsdale, has learned in her career - it's that nothing matters more to the world's top companies than the customer experience. She saw that at Salesforce before and after its IPO. And she saw it at Zendesk, where Laura went next. (Want to see a picture of her on Zendesk's IPO podium? Just ask!)
But Laura also saw how much the customer experience doesn't rely on customer experience strategy or even CX technology. Organizations, she realized, excel to the degree that they successfully execute both.
In 2015, Laura started Envoy to help companies transform CX from a cost center into a major competitive advantage. (Did we mention she was pregnant at the time?) Today, our female-led business can say something no one else can: Our 50 experts have earned a 5-star project rating across 2,500 projects!
MISSION
To help organizations deliver meaningful experiences for their most valuable audiences.
The Values That Drive Us
Perseverance. We’re driven.
We mean it when we say, we don't rest until our clients are satisfied. We aren't afraid to roll up our sleeves, dig deep, and do what it takes to get the job done. Every time, for every client.
Integrity. We act with integrity.
If you aren’t honest and transparent, it’s hard to build real relationships. And we’re nothing if not trusted advisors for our clients. We aren't afraid to deliver bad news if a piece of technology is not the right fit for our clients. It’s hard to hear, but we won’t lie for the sake of a buck.
Creativity. We’re creative problem solvers.
One size fits all? Not on our watch. We begin every project by listening to our clients to better understand both their challenges and goals. We craft custom solutions to address custom needs - from implementation and change management to training and ongoing maintenance.
Teamwork. We believe being a team means caring.
We don’t want to sound too touchy-feely, but we care about each other and our clients. We are supportive, appreciative, and helpful - and proud of it.
LEADERSHIP
Join Our Team!
We’re always looking for business savvy people with tech smarts. Let’s talk!
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