Envoy was born from years of Zendesk experience. While we are a separate team, we maintain close ties with our Zendesk counterparts and our customers benefit from our deep Zendesk expertise and firsthand knowledge of new products and updates.

What We Stand For

We believe great teams deserve great tools, and we make it happen. By combining technical expertise with an easy, personalized, and human experience, we set even our most complex customers up for success. We’re here to help you save time, optimize your customer support processes, and evolve your customer experience keeping you one step ahead of the competition.

How We Got Started

On May 15th, 2014, under Mikkel Svane’s leadership, Zendesk went public on the New York Stock Exchange. On that day, Laura Ragsdale stood to the right of Mikkel. While at Zendesk, Laura’s job was to help customers make the Zendesk platform their own. During this time, she became passionate about making customer experiences as easy and as simple as possible.

In 2015, Laura decided to take this passion to the next level by founding Envoy. This allowed her to dedicate even more time and energy to help customers get the most out of Zendesk and build amazing customer experiences.

Where We Are Today

In 2018, Envoy became a Zendesk premier partner. Our team of experts has been certified in Zendesk best practices and our priority is making the entire experience as easy as possible from start to finish. Our structured and informed approach saves customers time while ensuring each customer is set up with the best possible solution for their unique needs. From software development to custom help center design, our team will partner with you to get the results you’re looking for — faster.

Meet Our Team

LAURA RAGSDALE

Envoy Founder

Laura is the founder of Envoy. Read More +

KATIE MILES

Director of Customer Success

Katie believes project management goes beyond the spreadsheet. Read More +

LISA SOFAER

Director of Sales

Lisa is Envoy’s relationship guru. Read More +

LEXI CROOK

Sales Manager

Lexi is tuned in to people. Read More +

KASIA WOOD

Director of Marketing

Kasia knows how to bring calm to chaos. Read More +

MINDY HAIDLE

Director of Client Strategy

Mindy knows a good customer experience when she sees one. Read More +

HEATHER MARSTEN

Engagement Director

Customer support operations best practices are Heather’s specialty. Read More +

MEGAN ROMERO

Engagement Manager

Engagement is Megan’s middle name. Read More +

GREG CHOISSER

Engagement Manager

Greg never stops learning. Read More +

JAMES MOLINA

Engagement Manager

James has the grit to tackle any challenge. Read More +

CAYLEY THURLBY

Engagement Manager

Cayley builds connections that inspire trust. Read More +

JOHN DORR

Engagement Manager

John’s natural instinct is to keep calm under pressure. Read More +

ROY JANIK

Software Engineer

Coding is a creative endeavor for Roy. Read More +

MICHAEL RAGSDALE

Software Engineer

Michael is always looking for a better way to do something. Read More +

JON BOLDEN

Lead Developer

Jon brings great customer experiences to life. Read More +

JOSHUA DOWDEN

Zendesk Developer

Joshua’s coding expertise brings help center designs to life. Read More +

AMY KIRSCHBAUM

Lead Designer

Amy has designed everything imaginable. Read More +

LARA CHUA

Business Manager

Lara is the ultimate team player. Read More +

Awards & Certifications

Interested in a career at Envoy? We’re always looking for great people to join our team.