Envoy was born from years of Zendesk experience. While we are a separate team, we maintain close ties with our Zendesk counterparts and our customers benefit from our deep Zendesk expertise and firsthand knowledge of new products and updates.

What We Stand For

We believe great teams deserve great tools, and we make it happen. By combining technical expertise with an easy, personalized, and human experience, we set even our most complex customers up for success. We’re here to help you save time, optimize your customer support processes, and evolve your customer experience keeping you one step ahead of the competition.

How We Got Started

On May 15th, 2014, under Mikkel Svane’s leadership, Zendesk went public on the New York Stock Exchange. On that day, Laura Ragsdale stood to the right of Mikkel. While at Zendesk, Laura’s job was to help customers make the Zendesk platform their own. During this time, she became passionate about making customer experiences as easy and as simple as possible.

In 2015, Laura decided to take this passion to the next level by founding Envoy. This allowed her to dedicate even more time and energy to help customers get the most out of Zendesk and build amazing customer experiences.

Where We Are Today

In 2018, Envoy became a Zendesk premier partner. Our team of experts has been certified in Zendesk best practices and our priority is making the entire experience as easy as possible from start to finish. Our structured and informed approach saves customers time while ensuring each customer is set up with the best possible solution for their unique needs. From software development to custom help center design, our team will partner with yours to achieve the unique results you’re looking for.

Meet Our Leadership Team


Envoy Founder

Laura is our fearless leader and the founder of Envoy. Read More +


Head of Talent

Kellie is our passionate people strategist and leader. Read More +


Director, Onboarding & Delivery

Katie is our customer experience and delivery master. Read More +


Director of Sales

Lisa is Envoy’s relationship guru. Read More +


Practice Manager

Cayley leads teams to Zendesk success with operational excellence. Read More +

Awards & Certifications

Interested in a career at Envoy? We’re always looking for great people to join our team.