Envoy was born from years of Zendesk experience. While we are a separate team, we maintain close ties with our Zendesk counterparts and our customers benefit from our deep Zendesk expertise and firsthand knowledge of new products and updates.
What We Stand For
We believe great teams deserve great tools, and we make it happen. By combining technical expertise with an easy, personalized, and human experience, we set even our most complex customers up for success. We’re here to help you save time, optimize your customer support processes, and evolve your customer experience keeping you one step ahead of the competition.
How We Got Started
On May 15th, 2014, under Mikkel Svane’s leadership, Zendesk went public on the New York Stock Exchange. On that day, Laura Ragsdale stood to the right of Mikkel. While at Zendesk, Laura’s job was to help customers make the Zendesk platform their own. During this time, she became passionate about making customer experiences as easy and as simple as possible.
In 2015, Laura decided to take this passion to the next level by founding Envoy. This allowed her to dedicate even more time and energy to help customers get the most out of Zendesk and build amazing customer experiences.
Where We Are Today
In 2018, Envoy became a Zendesk premier partner. Our team of experts has been certified in Zendesk best practices and our priority is making the entire experience as easy as possible from start to finish. Our structured and informed approach saves customers time while ensuring each customer is set up with the best possible solution for their unique needs. From software development to custom help center design, our team will partner with you to get the results you’re looking for — faster.
Meet Our Team
KATIE MILES
Director of Customer Success
Katie believes project management goes beyond the spreadsheet. Read More +
KAELA CHANDRASEKARAN
Director of Technical Services
Kaela is Envoy’s technical mastermind. Read More +
MINDY HAIDLE
Director of Client Strategy
Mindy knows a good customer experience when she sees one. Read More +
HEATHER MARSTEN
Engagement Director
Customer support operations best practices are Heather’s specialty. Read More +
MICHAEL RAGSDALE
Software Engineer
Michael is always looking for a better way to do something. Read More +
JOSHUA DOWDEN
Zendesk Developer
Joshua’s coding expertise brings help center designs to life. Read More +
Awards & Certifications
