3 Enterprise Benefits When Envoy Is Your SI Partner for CX Technology

Why is Envoy different? It’s a question I think about a lot. Let’s be honest, when you’re evaluating a Systems Integrator (SI) partner, do you REALLY expect there to be much difference among your options? At the end of the day, don’t all SI partners claim they have the best team and offer thought partnership […]

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How to Merge Brands & Synchronize The Customer Experience with Zendesk

The Envoy team built a custom sidebar app using Zendesk Sunshine, a flexible CRM platform on AWS, that now allows Citizen and Bulova agents to easily retrieve all order information across brands and have their customer data at their fingertips in one panel.

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7 Customer Experience Trends Brands Must Embrace to Get Ahead of the Competition

Customer experience is becoming a race and competition is fierce! But what exactly is customer experience and why should your business care? It’s the impression you leave with your customers that affects how they think of your brand across every stage of their customer journey. Today, “89% of companies compete primarily on the basis of customer experience – up from just 36% in 2010.”

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