Topic: Zendesk

What went wrong during the last holiday season (and how can we avoid it this year)? Top retailers across organizations of all sizes are asking this question right now. (They’re also prioritizing transformation projects to update their tech stacks, systems, and operations across three core areas, as they prepare for Black Friday and the holiday […]

“Our CSAT scores were above industry average two years ago, and they’ve gone up 8 to 10% since working with Envoy.” — Head of Digital Experiences    Today, I’m excited to share the customer story of an RV company Envoy has partnered with for multiple years. A leading innovator in the RV industry, this company […]

The most successful CX is instant, proactive, and hyper personalized. And with Ultimate, Envoy and Zendesk, you have three firm pillars in place to support your personalized CX powerhouse. Here’s how to start building it in 3 easy steps.

The Envoy team built a custom sidebar app using Zendesk Sunshine, a flexible CRM platform on AWS, that now allows Citizen and Bulova agents to easily retrieve all order information across brands and have their customer data at their fingertips in one panel.

At Envoy, we need to build apps at a rate that is as fast as our customers. That’s why we turned to Zendesk Sunshine, which combines the flexibility of AWS public cloud infrastructure with the agility of an open-standards based development framework.

Zendesk Guide is one of many great customer support products Zendesk offers. It serves as a smart knowledge base and helps tap into the institutional knowledge of your organization. It allows customers to get better self-service and agents to see a faster resolution — a win-win.