Ready to translate your customer-first vision into reality? Join over 500 happy customers who have partnered with Envoy to accomplish the same goal. From end-to-end implementations to ad hoc services, we are eager to deliver the exact services you need to build flawless customer experiences and get the most out of your Zendesk investment.

Where We Can Help

Zendesk Success

Update your existing implementation or get up and running, fast.

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Custom Help Center

Guide your customers with a beautifully branded, streamlined experience.

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Technical Services

Optimize Zendesk for your team with data migration, custom apps, and integrations.

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Additional Services

Design a personalized program with our experts customized for your needs.

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Our Featured Partners

Our Integration Partnerships

Envoy works with integration and automation partners that share the same value of making the customer experience as simple and easy as possible. We know and trust these partners to help clients implement and integrate solutions that will benefit their business most.

Featured Partner

Azuqua’s no-code digital process automation platform empowers anyone to create dynamic automations and integrations using an intuitive interface that lets users quickly configure basic to complex connections. Unify your Saas ecosystem with Zendesk, redefine productivity through automation, and create extraordinary experiences for customers and employees alike with Azuqua.

Featured Partner

Workato transforms digital businesses through intelligent automation by providing a cloud-native, consumer-scale platform that can handle app, data, API, integrations and process automation. The platform enables IT and business users to build integrations and automations while also providing IT the tools to manage and govern them.

Featured Partner

Talkdesk for Zendesk provides a seamless integration so agents can work from one unified application. Use Callbar to make/receive calls, log call data and add notes to Zendesk tickets from anywhere on the desktop. Best of all, Talkdesk for Zendesk can be configured with just a few clicks – no coding required.

Featured Partner

Shopify is an easy to use e-commerce platform for selling online. Shopify handles everything from marketing and payments, to secure checkout and shipping. The Zendesk Support & Shopify integration arms your agents with all the information they need when replying to customer inquiries without having to leave Zendesk.

Our Methodology

Discovery & Design

  • Identify Business Goals
  • Define Project Success
  • Gather Business Requirements
  • Document Processes

Building & Testing

  • Configure Solution
  • Customize Platform
  • Define Testing Plan
  • Complete User Testing

Training

  • Design Training Plan
  • Develop Training Content
  • Deliver Custom Training for End-Users
  • Conduct Training for System Admins

Deployment

  • Formalize Cutover Plan
  • Go-Live with Solution
  • Support during Transition
  • Establish Long-Term Support Plan

FAQs

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It really depends on the complexity of your project. Our past implementations have ranged anywhere from 2 to 10 weeks.

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It can vary depending on your project. We’ll provide an estimate up front, so there are no surprises. Any change orders will also be pre-approved by you.

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We are still around to help! You can hire us on a per-project basis or purchase an Expert Block, which is a retainer of hours where we can help with anything you want.

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We’d love to meet you live and can be available on site if needed but our work can be done 100% remotely.

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We get that question often and before you’ve decided to hire us, we’ll ask you the right questions to determine the scope of your project and to help you focus and decide where you’d get the most value from our team. During the project, we lead detailed requirements gathering sessions to understand and help you achieve your business goals.

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Feel free to send us a note at info@goenvoy.co.