Ready to translate your customer-first vision into reality? Join over 500 happy customers who have partnered with Envoy to accomplish the same goal. From end-to-end implementations to ad hoc services, we are eager to deliver the exact services you need to build flawless customer experiences and get the most out of your Zendesk investment.
Where We Can Help
Update your existing implementation or get up and running, fast.Read More
Custom Help Center
Guide your customers with a beautifully branded, streamlined experience.Read More
Optimize Zendesk for your team with data migration, custom apps, and integrations.Read More
Design a personalized program with our experts customized for your needs.Read More
Our Featured Partners
Our Integration Partnerships
Envoy works with integration and automation partners that share the same value of making the customer experience as simple and easy as possible. We know and trust these partners to help clients implement and integrate solutions that will benefit their business most.
Scale your customer support with AI. Powered by AI, the Ultimate virtual agent instantly connects to your systems, learns from your past support data, automates up to 60% of customer issues, and gives your customers personalized, useful and instant answers — in 109 languages. Envoy and Ultimate are partners who share a deep commitment to the customer-first approach, uniting state-of-the-art CRM expertise with best-of-breed, NLU-powered, multilingual AI.
Streamline your internal processes and connect any web application with Zendesk using Tray.io. With a drag and drop interface, Tray.io is scalable, flexible, and easy to use. You can easily connect to any API and automate any workflow process for your specific business needs. Tray.io believes that anyone should be able to easily connect their entire cloud software stack and automate complex processes in order to scale their growth.
Workato transforms digital businesses through intelligent automation by providing a cloud-native, consumer-scale platform that can handle app, data, API, integrations and process automation. The platform enables IT and business users to build integrations and automations while also providing IT the tools to manage and govern them.
Talkdesk for Zendesk provides a seamless integration so agents can work from one unified application. Use Callbar to make/receive calls, log call data and add notes to Zendesk tickets from anywhere on the desktop. Best of all, Talkdesk for Zendesk can be configured with just a few clicks – no coding required.
Shopify is an easy to use e-commerce platform for selling online. Shopify handles everything from marketing and payments, to secure checkout and shipping. The Zendesk Support & Shopify integration arms your agents with all the information they need when replying to customer inquiries without having to leave Zendesk.
Discovery & Design
- Identify Business Goals
- Define Project Success
- Gather Business Requirements
- Document Processes
Building & Testing
- Configure Solution
- Customize Platform
- Define Testing Plan
- Complete User Testing
- Design Training Plan
- Develop Training Content
- Deliver Custom Training for End-Users
- Conduct Training for System Admins
- Formalize Cutover Plan
- Go-Live with Solution
- Support during Transition
- Establish Long-Term Support Plan
It really depends on the complexity of your project. Our past implementations have ranged anywhere from 2 to 10 weeks.
It can vary depending on your project. We’ll provide an estimate up front, so there are no surprises. Any change orders will also be pre-approved by you.
We are still around to help! You can hire us on a per-project basis or purchase an Expert Block, which is a retainer of hours where we can help with anything you want.
We’d love to meet you live and can be available on site if needed but our work can be done 100% remotely.
We get that question often and before you’ve decided to hire us, we’ll ask you the right questions to determine the scope of your project and to help you focus and decide where you’d get the most value from our team. During the project, we lead detailed requirements gathering sessions to understand and help you achieve your business goals.
Feel free to send us a note at firstname.lastname@example.org.