WE MAKE FRESHWORKS’ CUSTOMER ENGAGEMENT SOFTWARE SING
Whether you’re considering a purchase or already have Freshworks, we make your ROI as fresh as possible.
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50
Certified experts
>2500
Projects delivered
97%
CSAT
Masters of Freshworks’
AI Superpowers
Our 5-star rating for every completed project says it all.
Joyful
customers
When we’re your Freshworks partner, CX means solving problems effortlessly, with immediacy and human warmth.
Invigorated
employees
While employees and buyers are asking 30-70% more of CS teams, we help them sidestep burnout with Freshworks.
Unified
systems
Envoy choreographs Freshworks' customer service, IT, and CRM systems to uncover new revenue and auto-configure workflows.
Don’t take our
word for it
“Envoy made this process seamless and worry-free. I can’t say enough about Envoy’s professionalism, friendliness and approachability.”
Head of Customer Success
Build What’s Freshnext!
If you believe in a unified experience, Envoy is your partner of choice.
Quick thoughts for
better results
Top Retail Takeaways from Every Zendesk Article on Holiday CX
What went wrong during the last holiday season (and how can we avoid it this year)? Top retailers across organizations of all sizes are asking this question right now. (They’re also prioritizing transformation projects to update their tech stacks, systems, and operations across three core areas, as they prepare for Black Friday and the holiday […]
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Empowering Support Agent Excellence with Thoughtful AI
Last month, I had the opportunity to moderate a webinar alongside two executive leaders I’ve admired for some time. Charles Coaxum is SVP of Customer Support at Automax, formerly of Cisco, Centrify, and Demandbase. In his spare time while living in Las Vegas, Charles rides bikes and works on classic cars in his spare time. […]
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How to Create an Addicting Shopping Experience for the 2024 Holidays
As CS and CX teams dive into planning for the 2024 holiday season, missed opportunities from 2023 are top of mind. But given new payment options, conversational commerce, and interactive experiences, where should teams start? Valuable for experts and newbies alike, this blog will cover the best first principles and tips that Envoy’s used when […]
READ MOREYour guide for a customer
experience that delights & delivers
Starting with CX technology
We often hear that we know customer experience tools better than vendors.
Optimizing your CX tech stack
Because we architect CX programs all day, customer results speak for themselves.
Confidently harnessing AI for CX
We execute roadmaps that impact the business while retooling people, process, and tech.
Choreographing the customer journey
Envoy clients transform CX from a cost center to a major competitive advantage.
Services to make CX a competitive advantage
Implementation
& optimization
We help you maximize every CX investment that you have or want to make.
Technical
services
We excel at data migration, custom integrations & app creation, and more.
Knowledge base
design
We'll architect a world-class help center for you that's on-brand and easy-to-use.
Managed
services
We handle group admin, all custom creation, and user, group & SLA maintenance.
Training &
enablement
We certify your team with the CX innovation training that our employees receive.
