Choreograph your customer journey
Solve customer problems effortlessly, with immediacy and warmth that create positive emotions.
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Delight customers
If your technology doesn't sing, you’ll lose customers. It’s that simple.
Design your
advantage
Our strategic approach positions tech to give you an advantage.
Differentiate your brand
Our clients win their markets and rise to the top in their careers.
Profit from insights
Lower costs, increase efficiency, and impact your business.
CX technologies we know, inside & out
Don’t take our
word for it
Envoy is the first partner I recommend every time for services.
Enterprise Account Services
Methodology: how we work makes a difference (for the better!)
From discovery to delighted, our methodology covers it all.
Plan
Discover
Design
Prepare
Implement
Adopt
Services To Help You At Any Stage Of Your Journey
Implementation
& optimization
We help you maximize every CX investment that you have or want to make.
Technical
services
We excel at data migration, custom integrations & app creation, and more.
Knowledge base
design
We'll architect a world-class help center for you that's on-brand and easy-to-use.
Managed
services
We handle group admin, all custom creation, and user, group & SLA maintenance.
Training &
enablement
We certify your team with the CX innovation training that our employees receive.
Quick thoughts for
better results
Top Retail Takeaways from Every Zendesk Article on Holiday CX
What went wrong during the last holiday season (and how can we avoid it this year)? Top retailers across organizations of all sizes are asking this question right now. (They’re also prioritizing transformation projects to update their tech stacks, systems, and operations across three core areas, as they prepare for Black Friday and the holiday […]
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Empowering Support Agent Excellence with Thoughtful AI
Last month, I had the opportunity to moderate a webinar alongside two executive leaders I’ve admired for some time. Charles Coaxum is SVP of Customer Support at Automax, formerly of Cisco, Centrify, and Demandbase. In his spare time while living in Las Vegas, Charles rides bikes and works on classic cars in his spare time. […]
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How to Create an Addicting Shopping Experience for the 2024 Holidays
As CS and CX teams dive into planning for the 2024 holiday season, missed opportunities from 2023 are top of mind. But given new payment options, conversational commerce, and interactive experiences, where should teams start? Valuable for experts and newbies alike, this blog will cover the best first principles and tips that Envoy’s used when […]
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