Resources
3 Gen AI Products We Love for CX
Besides “Why Is Envoy the Best Systems Integrator?”, the question I’m asked most often these days is what generative AI products I most recommend to Customer Experience and Customer Service & Support teams. In this month’s blog, I thought I’d answer that question in a place with a URL, so I can easily share the […]
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3 Steps to Transform CX into An Enterprise Differentiator
Envoy helps global industry titans transform CX from an enterprise cost center into a major, global advantage – in a way no one else can. This blog shares how Envoy does it. Step #1: Reimagine dwindling resources and surging demands The load on CX’s shoulders is way heavier even though resources are way, way […]
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3 Trends That Make CX an Enterprise Cost Center
I chatted with a Customer Experience executive recently about an important crossroads facing her company and her career. I’ll call her Shruti for the purposes of this piece. Shruti and her boss recognize their customer experience isn’t the market differentiator it can be. Said more directly, they desperately need CX to stop operating as a […]
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How One Envoy Customer Improved an Above Average CSAT Score Another 8-10%
“Our CSAT scores were above industry average two years ago, and they’ve gone up 8 to 10% since working with Envoy.” — Head of Digital Experiences Today, I’m excited to share the customer story of an RV company Envoy has partnered with for multiple years. A leading innovator in the RV industry, this company […]
What’s on CX Executives’ Minds Today?
A few months ago, I had a heart-to-heart with a friend who’s also in CX. Our topic du jour was how ironic it is that so many Customer Experience and Customer Support professionals are talking about how generative AI is this huge tipping point for their part of the business… and how few actually use […]
11 Shocking CX Stats on the State of the Customer Experience
I wasn’t expecting to be so surprised this summer, when my team and I did some research into all that’s changing for customer experience and customer support leaders, especially in mid-market and enterprise businesses in eCommerce, Retail and SaaS. Envoy works with (literally) hundreds of Customer Experience (CX), Customer Support (CS), and Customer Service executives […]
3 Enterprise Benefits When Envoy Is Your SI Partner for CX Technology
Why is Envoy different? It’s a question I think about a lot. Let’s be honest, when you’re evaluating a Systems Integrator (SI) partner, do you REALLY expect there to be much difference among your options? At the end of the day, don’t all SI partners claim they have the best team and offer thought partnership […]
Improve Customer Service Rep Efficiency
When it comes to customer service, time is of the essence. Lags in response time cause unhappy customers; unhappy customers cause churn; churn can lower revenue for your organization. Efficient customer service reps get work done faster — but the benefits go far beyond that. So it only makes sense to invest in strategies that support […]
Unveiling a New Era for Envoy
After months of hard work, we are proud to announce that our new website featuring our beautiful new brand has launched! Since we introduced our initial website years ago, we’ve entered a monumental transition, where the paradigm has shifted from humans working on software to software working for humans. At Envoy, we envision a future […]
